Training

Avesta Company is a leading IT firm in Iraq and Kurdistan, known for its expertise in website and application development. As one of the largest and most well-established companies in the region, Avesta enjoys partnerships with global technology giants such as Microsoft, Adobe, and Kaspersky, underscoring its credibility and influence in the IT industry.

Client Overview

Client

Avesta Company

Services provided

Management, Sales, and Customer Service Training Courses

Year

2024

Case Details:

At the end of 2023, as part of their preparation for 2024, Avesta partnered with Kaizen Consultancy to deliver a full week of training courses. These included:

Customer Service Training Course for support and sales employees.
Practical Management Training for all employees in supervisory and managerial positions.
Sales Training for all management and sales staff.

Kaizen provided comprehensive and practical training tailored to Avesta’s needs, focusing on improving customer service, management, and sales practices across all levels of the organization.

Results:
The feedback provided by Avesta highlighted the transformative impact of the training sessions:

Improved Sales Performance: Sales staff implemented new strategies and tactics, including customizing their CRM software influenced by the training content, resulting in increased sales.
Better Customer Service Practices: Employees improved their approach to both internal and external customer interactions, fostering a more positive and effective service environment.
Enhanced Management Practices: Supervisory and managerial staff adopted better management practices, leading to streamlined processes and improved organizational control.
General Improvements: The series of training courses collectively led to a better-controlled business environment, enhanced teamwork, and more effective communication across departments.

Kaizen Consultancy is proud to have supported Avesta in meeting their goals and contributing to their ongoing success.

Note: The client has provided consent to publish this case study and share its details.